This Refund, Return and Cancellation Policy (“Policy”) is issued by MIR-BUD LLC FREE ZONE, a company registered and operating under the laws of Sharjah Media City (SHAMS), United Arab Emirates.

We are committed to ensuring customer satisfaction and transparency. Please read this Policy carefully to understand your rights and obligations when making a purchase through our platform.

1. General Terms

1.1. This Policy applies to all purchases made through our website or associated digital platforms where PayTabs is used as the payment processor.

1.2. MIR-BUD LLC FREE ZONE reserves the right to modify this Policy at any time without prior notice. Any changes will take effect immediately upon posting to the website.

1.3. All refund, return, or cancellation requests must be submitted in writing to our support team at [insert support email address], along with relevant purchase and customer details.

2. Return and Refund Policy for ESD Products (Electronic Software Delivery)

2.1. Products delivered via Electronic Software Delivery (ESD) are eligible for a refund or return within 14 days from the date of purchase, provided the following conditions are met:

  • The product was not activated or used.
  • A formal verification is conducted by an appropriate authority or internal validation team confirming that the license key or activation code remains unused.

2.2. The verification process may take up to 7 business days. Customers will be informed of the outcome once the investigation is complete.

2.3. If the product is confirmed to be unused and ineligible for activation, a full refund will be issued using the same method of payment.

2.4. Refunds will not be issued under the following circumstances:

  • The product was used, downloaded, activated, or registered.
  • The request was submitted after the 14-day window.
  • The request lacks sufficient proof or is not verifiable by MIR-BUD LLC or its designated authority.

3. Physical Goods (if applicable)

3.1. If physical products are sold through our platform (windows box), customers may request a return within 14 days of receipt, subject to:

  • The item being unused, unopened, and in its original packaging.
  • Return shipping being covered by the customer, unless the item was faulty or incorrect.

3.2. Refunds for returned physical goods will be processed upon inspection and confirmation of the item’s condition.

4. Order Cancellation

4.1. Orders can be cancelled prior to dispatch or delivery of a license key. Once the digital product has been issued and the delivery confirmed, cancellations will not be accepted unless the refund criteria mentioned above are met.

4.2. To cancel an order, please contact us immediately via email with the subject line “Order Cancellation Request” and include your order number.

5. Chargebacks and Disputes

5.1. Customers are encouraged to contact our support team first in case of any issues before initiating a chargeback through their bank or payment provider.

5.2. Unjustified chargebacks, especially for delivered and activated products, may be treated as fraudulent activity and reported to relevant authorities.

6. Contact Information

If you have any questions or require assistance with a return, refund, or cancellation, please contact:

MIR-BUD LLC FREE ZONE
Sharjah Media City (SHAMS)